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My CRT screen is showing signs of old age. Although it still working, it is obvious that it is struggling. So, it is time for my first large LCD monitor. I have been reviewing the online literature and have a list of question about the brands and models that are my short list. I decided to buy locally in case there were any problems with the display. It seemed as though it would save me shipping charges in the long run, if there were problems.

Three of my tech friends wanted to go along with me. The thought of someone they know buying computer hardware increases their heart rate. Besides, these geeks, who happen to be males, know what kind of monitor I need and really do have my best interests at heart. I welcomed the company and they served as witnesses to the fiasco of the morning.

There are three lowlights that I would like to mention:

• Expect no help from the sales people. They simply do not know their products. Both national chain stores that were visited had incompetent personnel. One would think that if someone was working with a product line, day in and day out, that person would know the product. It is not reassuring when the answer to my question is that the sales person will try to find the manual and see what it says there. Blah!
• The second observation is even more annoying. The sales people in the stores answered the question for my male friends, who asked not a single thing. I asked the questions and the sales people begin by answering to the males who were with me. This is simply rude. Blah!
• And finally, in the second store that we tried, I asked the sales clerk why the monitor did not have a height adjustment and if it could be fitted with a different stand. The monitor has all sorts of features, except that it has no height adjustment. The sales person’s suggestion was that I could prop the monitor up to the desired height by placing it on a book or two. Then he showed me that a monitor with a height adjustment did not make much difference. At least he attempted to show me that. In the process, he broke the monitor stand. Blah!

That was enough for me. We left. - Now I am receiving email from other tech friends who want to go with me on the next buying excursion. They heard that it was entertaining. Blah!

Catherine

Tags: display, entertainment, height adjustment, LCD monitor, sales people

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