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The Move Towards Better Customer Service

Sunday, April 27th, 2008 Posted in Opinion | No Comments »

Over the past few months, I have been subject to some customer service encounters with various companies.  While most have been good, one has been a total disaster.  It seems ... Read more..

Apple’s Support — Not That Great

Tuesday, April 1st, 2008 Posted in Technology and Science | 5 Comments »

With my recent issues with Hewlett Packard, I am a sucker for people who have issues with tech support. I know first hand that it is a frustrating experience, ... Read more..